Customer Support Specialist for creator accounts (English + Spanish)

I support four independent creators and I am looking for someone to take the evening inbox so I can focus on escalations. You will handle: • Fan email and DM replies, mostly billing and account questions • Tense or negative conversations — de-escalate, do not delete • Escalating anything involving safety, chargebacks or legal questions • Logging recurring issues so I can fix the source problem I care about written quality and consistency of tone. I will give you a proper onboarding and an SOP to work from, and you will have a real escalation path rather than being expected to handle everything alone. Schedule is flexible, roughly 15–20 hours per week, evenings preferred.