1:1 mentoring for new chatters (four sessions)

Four one-hour sessions over two weeks for someone moving into chat work, or an agency lead building their first team. Session one: what the job actually involves day to day, and honest expectations on pay Session two: tone, boundaries, and handling difficult conversations Session three: PPV menus, upselling without wrecking retention Session four: the numbers, the KPIs, and how to read them You leave with a written plan you can actually follow. I have run chat teams for four years and I will tell you where the money really is.